ISTREE.online

Refund & Cancellation Policy

Last updated: March 10, 2025

This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform. Under this policy:

  • Cancellations will only be considered if the request is made within 2 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to sellers or merchants listed on the Platform, and they have initiated the process of shipping them, or if the product is out for delivery. In such cases, you may choose to reject the product at the doorstep.

  • Non-cancellable items: Roar Solutions does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not satisfactory.

  • Damaged or Defective Items: In case of receipt of damaged or defective items, please report to our customer service team. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 2 days of receiving the product.

  • Incorrect products or mismatch: If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The customer service team will review your complaint and take appropriate action.

  • Warranty-related complaints: In case of complaints regarding products that come with a warranty from the manufacturers, please refer to the issue to the manufacturer.

  • Refund Processing: In case of any refunds approved by Roar Solutions, it will take up to 30 days for the refund to be processed and credited to you.

Contact Us

If you have any questions about this Refund & Cancellation Policy, you can contact us: